Comments on: Canon What Happened To My Fairy Tale?

By: Kris Cain

Kris Cain — Mon, 05 Oct 2009 23:07:30 +0000

Wow. I am very sorry to hear that. I have owned an Original Rebel, XTi, and T1i. I still have the XTi and the T1i. I have never had an issue with any of them. I also own 4 Canon lenses that have been great. I just sold my original Rebel earlier this year after having it for I think 5+ years.

I also own 3 Canon printers and their support on those has been incredible. I have had to have one replaced under warranty.

I am very sorry that you went through that!

By: jack

jack — Tue, 22 Sep 2009 18:09:12 +0000

Shame on Canon …..we’ve had a powershot for a few years and would like something better but think Canon is now not a contender . Too frequent breakdowns and waaaay too expensive to repair and when is a fuse replacement a repair anyways .
People seem pleased with their Nikon’s huh.

By: Kimberly

Kimberly — Fri, 18 Sep 2009 03:42:32 +0000

WOW!!!! I’m so sorry to hear this and pretty shocked too. I have wanted a Cannon Rebel for YEARS now. I am a freelance photographer and all I have ever dreamed about is owning a quality professional camera with all the “bells and whistles”. I heard such great things about the Cannon Rebel that I just HAD to have one, some day.

Well this post jus totally busted my bubble. Now I don’t think I want one so bad. I think I’ll look into the other cameras that others have posted about. I am still dreaming of a professional camera to help with my blogging, freelancing and family photos, but now it’s not going to be a Cannon, sad to say.

By: Melinda

Melinda — Thu, 17 Sep 2009 22:46:07 +0000

This is exactly why we went with Nikon. I had problems with a camera and got the situation fixed within 2 weeks. Sorry you had a crappy experience.

By: Laurie

Laurie — Thu, 17 Sep 2009 18:52:24 +0000

It’s a shame that they don’t pay that much attention to social media since the out reach can be so massive.

I realize that there are many consumers and sometimes it is hard to individualize attention but it is your job as a company to make it easier for your customers to get service and to make that service reasonable. It would have been so much nicer if I could have been “ok” with sending in my camera, rather than feeling a sense of doom again.

I guess when you are big company you sort of let how big you are, go to your head and forget about the people who support you.

By: Rick Bucich

Rick Bucich — Thu, 17 Sep 2009 18:28:56 +0000

Sorry to hear about your experience with Canon. I’ve been using Canon by default since the 70s because it is what my father used and it is nice to be able to borrow lenses. Unfortunately, I don’t feel there a better alternative.

I have heard that Canon HQ does not endorse or appreciate social media – the fact seems to be well known.

I once sent one of my cameras and a couple lenses back to a repair facility for calibration. There is a request form for doing so on the Canon website and when you log in you can get status updates. However, it is a long process before getting the gear back.

Based on the price you paid, I believe that is a minimum charge for a technician to make a repair. They do have something called Canon Professional Services that offers faster service but you have to be professional to qualify.

If you have any questions, please feel free to reach out.
Good Luck!

By: Tara

Tara — Wed, 16 Sep 2009 17:41:17 +0000

I’m sorry to hear about this! So far I have had nothing but good come out of owning my Canon. I have a Rebel XTi and a powershot, both of which I love. I hope things turn around for the better regarding your camera!

By: Trish

Trish — Wed, 16 Sep 2009 15:27:28 +0000

Are you serious? That is terrible customer service! I don’t own a nice camera, but I know if I ever start looking into them I will look elsewhere first. I do have a Canon powershot, but for me to replace the whole thing would cost less than your little fuse. That’s ridiculous!

By: Gena Morris

Gena Morris — Wed, 16 Sep 2009 15:11:33 +0000

wow! I think you just sold me on nikons! I have been looking at a DSR and now I think I’ll stick to the Nikon instead!

By: Cat

Cat — Wed, 16 Sep 2009 14:36:50 +0000

And this my friends is why I love my Kodak. I’ve beaten the hell out of my camera and it still works like a charm.

But $224 for a FUSE????