Comments on: DirecTV Needs A Lesson In Customer Loyalty

By: Nancy

Nancy — Sun, 16 Jan 2011 18:41:35 +0000

Direct TV has a long way to go when it comes to customer service and truth in advertising. I work at DISH Network and absolutely believe in our product and pricing strategy, it is the best in the industry. We offer free HD for Life to new and EXISTING customers. We offer free HD equipment upgrades for new customers and EXISTING customers with good credit history for DISH. We have live customer service agents 24 hours a day who can provide you with pricing, package information, and technology advice. Did you know DIRECTTV is tied up in court litigation to face charges of “unfair sales practices”, including “hiding fees, planned rate changes, and terms that call for automatic renewal”? For more information visit DISH’s website at http://www.dish.com and then call DISH’s excellent customer service staff at 1.800.333.3474. You can file a complaint with the BBB or the Attorney General’s office. If you are DISH network subscriber contact me directly and I would be glad to look into your concern personally!

By: Monica

Monica — Fri, 25 Jun 2010 18:46:03 +0000

Try working as a Customer Service Rep. They hire you on until 89 days into your employment then fire you before insurance can kick in. They messed with the wrong person this time though, that’s why you don’t get good customer service— because the reps are hired and fired in such a short time no one knows what they are doing! And as far as existing customers go, DTV doesn’t want you to know this but they go by a ‘heart’ guideline… between 0 and 5 hearts (5 being the best) it’s based on how long you have been with the company and YOUR CREDIT! Of course they will give you a free dvr, if you don’t already pay the 7 a month for dvr service and an additional ‘leased receiver fee’ of 5 makes up for the amount they just gave you. Plus if you are a 0 heart you don’t get any credits on your bill, NONE and have to pay around 300 for an hddvr that others (5 hearts) can get free and that 300 includes a ‘new customer fee’ of 50! Any questions on anything? I’m in open book with tons of insider information and jobless when I was the ONLY person on my team that would TAKE THE TIME TO PROVIDE CUSTOMER SERVICE AND REFUSED TO TRANSFER CALLS JUST TO GET THE PROBLEM OFF MY HANDS!
mthomas19901@yahoo.com

By: Allen

Allen — Sun, 18 Apr 2010 02:54:59 +0000

you should try working for these crooks as an installer they will steal your wages and have you sign a contract for 365 days then hold most of your wages and find way s to screw you out of it thats contractors but they have the graces of Directv they are all in the same bed

By: Joleen

Joleen — Tue, 19 Jan 2010 14:07:42 +0000

The new customer gets all sorts of perks, the existing customer is treated like dirt and taken for granted. How’s that for customer service!

By: Robert

Robert — Sat, 16 Jan 2010 09:32:51 +0000

I had the same problems but with another company. They would change channels and delete some at their will. I looked at the fine print and on the contract it said the thing that is almost on anything you buy “We do not guarantee,..blah,..blah…that the content or programming will not,…blah, and we reserve the right to change without notice…blah end.
Well I had perfect credit, around 785 and I thought to myself, “what if I was a finance person or a loan officer, and seen that someone paid all their bills on time for years, was never late, ever. And a collection for TV service popped up and it was only for several hundred dollars”. Would I think that that person had a sudden lapse of sanity and just decide to pick a bill at random not to pay?….No! I would think it was either a mistake, or fraudulent and either go on or ask the borrower about it and chances are he would have had a bad taste in his mouth also at some point. I would proceed to tell the lender that yes it was fraudulent or unfair business practices and who in their right mind would mess their credit up if there wasn’t a real problem that I just couldn’t solve and wouldn’t pay for it even if it were $5.00. Well that happened to me, and it in no way has affected my credit in any way because of the amount of time I have had and used credit before and after the one bill was sent to collections. In no way. As a matter of fact, I would have done it with so-so credit, same logic would apply. So I will never be held to something I didn’t agree to or I fel like I was lied to or taken advantage of. Just call them and tell them to send it to turn it off, send it to collections as a favor to me, and get something else. Too many people are scared to “break the rules” I guess it is because I own a business that I know that their are no set rules to business, everything is negotiable and people lend credit based on your score and it’s history, never just on the number alone.

By: Kasandria

Kasandria — Sat, 16 Jan 2010 03:56:59 +0000

I’ve had trouble with them too. Their customer service is VERY lacking. We ended up switching to Dish Network. Not as nice, but they are honest.
Kas

By: Brittany

Brittany — Sat, 16 Jan 2010 03:56:09 +0000

I can’t lie – we hate Direct TV. We moved to Dish immediately!

By: Kasey @ All Things Mamma

Kasey @ All Things Mamma — Tue, 05 Jan 2010 02:58:03 +0000

I never understood how new customers get so much more than a loyal customer they’ve had for years. We dealt with this in the past and were not happy.

By: Katie

Katie — Tue, 05 Jan 2010 02:28:57 +0000

There are so many monopolies in the cable/satellite business and they all seem to think they can get away with doing things like that to longtime customers. It sucks.

By: Shop with Me Mama (Kim)

Shop with Me Mama (Kim) — Mon, 04 Jan 2010 23:39:44 +0000

Agh! They always offer the “new” customer the wonderful package and if you are already the customer, forget about it!