Cantina Laredo My Favorite Mexican Food Not So Good Take Out

I had been craving nachos, but more importantly my favorite combination fajitas from Cantina Laredo.  I had discovered this place when out shopping with a friend, and decided to give it a try.  Their guacamole they make table side is the best, and I love their fajitas.  Their service is usually good, but this past Sunday, I was immensely disappointed.

I had let the day escape me with all the things we had to get done, so dinner had approached rapidly and I simply didn’t feel like cooking.  The boys were crabby so I decided to order my favorite Mexican food to share with them from Cantina Laredo.  I called in for take out and the lady on the other line said it would be 20-25 minutes, which is about standard when you place a take out order.  The call was put in at 6:55, I arrived at 7:15 and was directed to the bar.  The lady working the counter motioned to me that it would be a minute and she proceeded to fill drink orders, wait on others, and did this for about 6 minutes.  She ran my order on my credit card at approximately 7:21pm, and then I waited some more.  The hostess went to check on my order and came back and said it wasn’t ready.  I waited, and waited some more (meanwhile my husband and two four year olds were out in the car).   The hostess goes back again, still not ready!  By this time it has been one full hour since they received my order.  I tell the hostess that I want to see the manager, that this is absurd to wait on an order I placed on the phone nearly an hour ago.  She comes out with my order in hand and the manager (who is also the chef) and he is apologizing etc.  I tell him I should not have had to wait for nearly an hour for the take out, and he says that “this is not fast food maam.”   I do realize this, and I tell him that the lady told me 20-25 min on the phone and he says she should have not quoted a time.  Most places do!    And if I were sitting in his restaurant waiting an hour for my food, I would be just as irate!

He took the order off my credit card, and I left with his card.  I felt bad about complaining but seriously this should have not taken this long.  I felt like things were redeemed only to find when I get home that those nachos had been sitting there in their restaurant for a long time, soggy and a mess, and the key thing for fajitas (the flour tortillas) were missing, so I had nothing to eat them with!  The meal was free but everything was total crap.  I was not about to drive another 15 – 20 min at nearly 8:30 at night for flour tortillas.  The stuff wound up in the trash, my boys had sandwiches for dinner and I had frozen pizza.

I am really disappointed and still craving Mexican food!  But I am almost afraid to go back!